Nutaan CRMTerms of Service
Version 2026-10-10.1
1. Who provides the service
Nutaan CRM is provided by TECOSYS AI PRIVATE LIMITED, CIN U62011WB2025PTC278112, registered office: 117/2559, 64 Pally, Mondalpara, Barrackpur-I, North 24 Parganas, West Bengal 743127, India. Contact business@nutaan.com. These terms govern use of our CRM website, mobile apps and connected features.
2. Account and authority
You must be at least 18 and have authority to act for the organisation whose workspace you manage. Provide accurate details, protect credentials and restrict team permissions. You are responsible for authorised workspace activity and must tell us promptly about suspected misuse.
3. Service licence and your data
We grant you a limited, non-exclusive right to use the subscribed CRM for your lawful business activities. You retain rights to your uploaded content and authorise us to process it to operate the service. Do not upload information you are not entitled to use, breach another person’s privacy, misuse credentials, attack the service or use it for unlawful or deceptive outreach.
4. Plans, payments and cancellation
Plan prices, currency, limits, billing period and renewal information are shown before purchase. Applicable cancellation and refund terms are available in the billing flow and refund policy. Cancelling renewal does not itself delete your account. Mandatory consumer or statutory rights continue to apply.
5. Communications, AI and recording
You are responsible for establishing the lawful basis and any required recipient consent before email, WhatsApp, SMS or AI-assisted calls, checking opt-outs and applicable do-not-call rules, and providing legally required disclosures. Signup acceptance is not permission from your contacts to receive marketing or be recorded. AI-generated voice, call recording, transcription and automated actions can require separate consent or other controls under local law. Identify automated AI interactions where required and do not impersonate a human. Verify outputs and decisions; AI output is not guaranteed accurate.
6. Privacy and business data processing
The Privacy Policy explains processing and available rights. Contract acceptance is distinct from optional marketing consent. If you act as controller and we act as processor, arrange an applicable DPA and international transfer safeguards before uploading customer or staff data where required. Connecting another service authorises that integration under its displayed permissions and provider terms.
7. Availability and third parties
We aim to operate a reliable service, but maintenance, outages, external platforms and network conditions can affect availability. Features depend on your plan and connected providers. Do not rely on the service for emergency communications. We may suspend activity that threatens security or violates law or these terms and provide notice where reasonably possible.
8. Responsibility and legal protections
To the extent allowed by applicable law, the service is provided as available and without guarantees of uninterrupted operation or particular business results. Nothing excludes liability or rights that law does not allow us to exclude, including applicable consumer protections. Each party remains responsible for its own breach, unlawful activity or negligent conduct under applicable law.
9. Ending use and changes
You may stop using the service and request account deletion. We may update these terms and will identify the current version; material changes requiring acceptance are presented for review. Keep exports you need before closing a workspace. Certain billing, dispute, security and legal records may be retained as required.
10. Disputes and applicable law
Contact business@nutaan.com first to resolve service issues. These terms operate subject to applicable mandatory laws and protections; they do not waive rights available under EU, UK, US state or other applicable laws. The appropriate law and forum can depend on your location, status and the facts of a dispute.